Service Employee 1st Level Support (m/f/d) Full Time

As a grown, family-run company with 50 employees and a start-up flair in beautiful Blankenburg (Harz), we develop individual camera solutions and live our corporate culture: We are “Dreamers. Thinkers. Doers.” and never stand still, not content with the status quo.

We have the courage to dare new ideas and the willpower to implement them in a customer-oriented way. In this way, we work with our customers and suppliers on an equal footing.

For our team SAS we are looking for you as soon as possible!

Your Challenge:

Your challenge:

You take over the first level support and are the first contact person for customer inquiries
You find solutions for simple technical faults and requests from our customers
In order to provide our customers with the best service, you will support them remotely. In coordination with your team it is possible that you work from our location in Blankenburg and from your home office.
Specific problems are recorded by you and forwarded to 2nd level support
You support the team with the collection of outstanding information for service requests or fault reports
During the technical implementation you will take over the long-term support of the customer’s systems
Contributing to the creation and maintenance of IT documentation and instructions are just as important to you as maintaining our internal knowledge database for the support area.

This Is Who You Are:

You have completed training as an IT specialist for system integration or application development.
You are a talent? Career changers with relevant IT experience are also welcome.
You have first experience in the areas of IT support and in dealing with customers
Your curiosity for new technologies as well as your own initiative convince us
Reliable and careful working methods with a high sense of responsibility are a natural part of you
Your ambition to close open issues and take responsibility for customer issues are complemented by your high customer and service orientation
You have good English skills and very good German skills
Team orientation and a clear, open communication are a natural part of you
You are a dreamer, thinker, doer, just like us