Agres­si­ve beha­viour in hos­pi­tals: emer­gen­cy rooms need new safe­ty concepts 

Out­breaks of vio­lence by pati­ents and their rela­ti­ves — fue­led by long wai­ting times and incom­pre­hen­si­bly regu­la­ted pati­ent calls — are part of the new hos­pi­tal rou­ti­ne in emer­gen­cy rooms. The Hes­si­an broad­cast and the Hes­si­an hos­pi­tal socie­ty accom­plished now with more than 20 mecha­nisms a ques­tio­ning. The result: at almost all cli­nics, both ver­bal and non-ver­bal aggres­si­on are the order of the day. This deve­lo­p­ment ent­ails increased psy­cho­lo­gi­cal stress for hos­pi­tal staff and leads to more and more employees wan­ting to resign from their jobs in the emer­gen­cy room. 

New safe­ty con­cepts needed 

To pro­tect their staff, more and more cli­nics are desig­ning new secu­ri­ty con­cepts that include “panic rooms” and hiring secu­ri­ty staff. Self-defen­se cour­ses, de-escala­ti­on trai­ning and hid­den or por­ta­ble alarm but­tons for employees are also part of some concepts. 

Fur­ther mea­su­res for the emer­gen­cy room safe­ty concept 

More and more cli­nics are inte­res­ted in body-cams to expand their secu­ri­ty con­cept. The came­ras, which have been pro­ven to have a de-escala­ting effect, are usual­ly worn by secu­ri­ty ser­vices and are used when situa­tions need to be cal­med down or assaults need to be recor­ded for pro­se­cu­ti­on. In most cases, howe­ver, it does not even come to the point that a came­ra recor­ding is star­ted: In many cases, the aggres­sor is alre­a­dy deter­red when he sees the mere body cam or — in a second de-escala­ti­on step — his own reflec­tion in the camera’s dis­play and with­draws from the act. 

Employee pro­tec­tion saves costs 

Many hos­pi­tals have to pay for their own secu­ri­ty cos­ts. Howe­ver, the invest­ment in employee pro­tec­tion is wort­hwhile, becau­se the expen­ses for (most­ly long-term) employee absen­ces after attacks are much hig­her. Body cams can the­r­e­fo­re be used as a pre­ven­ti­ve mea­su­re and com­ple­ment the exis­ting secu­ri­ty con­cepts for emer­gen­cy rooms. 

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